frequently asked
questions

Choose a piece, select any available options, and add it to your cart. At checkout, enter your details and select a delivery city to review your total before placing the order.

The checkout city selector shows the cities currently available for delivery. Choose your city there to see its delivery fee.

Delivery fees are set by city. The checkout total updates after you select a city and shows the fee before you place your order.

Sign in and visit My Orders to view your order status. Contact our team if you need help finding an update.

Eligibility and instructions are listed in our Returns & Refunds policy. Please review it before sending an item back.

Contact customer care with your order number and the item you would like to return. Our team will guide you through the next steps.

Follow the care guidance shown on the product page. As a general precaution, store pieces separately in a dry place and avoid contact with perfumes, lotions, and household chemicals.

Materials vary by design. Check the product details for the piece you are considering, and contact customer care if you have a specific material sensitivity.

Personalization is available only on selected designs. Check the product page for options or contact customer care with the product name.

Open the size guide on the product page when available. If you are unsure, contact customer care before ordering and include the ring style you are considering.